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September 4, 2022

New research from the National Restaurant Association finds the economy is disrupting service across the industry

, /PRNewswire/ — Running a restaurant is now a daily change at Jenga®, with operators carefully pulling from the bottom of their operating plans to sustain new supports in a changing economy.

Costs of goods that restaurants need most have continued to accelerate, and according to a new survey released today by the National Restaurant Association, 46% of operators say business conditions are worse now than they were three months ago.

This finding follows a previous survey in which 43% of traders said they believe conditions will worsen over the next six months, which was the highest level of pessimism since 2008.

“Running a restaurant is a balancing act that requires adaptation and innovation, two areas where restaurant owners excel,” said Michelle Korsmo, President & CEO of the National Restaurant Association. “And while operators are more pessimistic about the economy, they are working hard to continue delivering quality and value to customers. Serving great food, providing exceptional service and creating a memorable experience remains the foundation of every restaurant.”

The results of the new survey highlight how current economic conditions are disrupting the industry.

Rising costs are limiting restaurant operations

Approximately 95% of a restaurant’s sales dollars go towards food, labor and operating costs – all increasing each month. While wholesale food prices have increased by 16.3% in the last 12 months, menu prices have increased by just 7.6% over the same period and only 16% of operators report adding fees or surcharges to customer checks. The result: profits are suffering. 85% of operators say their restaurant is less profitable than in 2019.

“Consumers are seeing prices rise faster in supermarkets than in restaurants and see greater value in spending their food dollars at restaurants. hours, altering their menus, delaying expansions and reducing third-party delivery,” Korsmo said.

Pandemic debt expired and operators are unable to pay

During the first two years of the pandemic, 65% of restaurants took on new loan debt to adjust business models and continue operating. According to the new research, the loans were a mix of forgivable government loans, government disaster loans and private sector loans.

“For many operators who have received EIDL loans, the payment deferral period will end soon and it will be a big challenge for most of them to start paying now,” Korsmo said. “According to our latest survey, of operators that have not yet started repaying the loan, only 23% say they will be able to pay principal and interest. Another 46% expect to be able to pay the principal, but not 30 months of interest.”

Restaurants are slowly adding jobs to return to pre-pandemic employment levels

The vast majority of restaurants are still actively looking to fill vacancies – even facing the headwinds of a slowing economy. Despite adding 74,000 jobs in July, in the new survey, 65% of operators report not having enough employees to meet customer demand and 84% of operators say they are likely to hire additional staff over the next six months.

“Customers choose restaurants for the hospitality and experiences they receive at our tables, and we hire talented people to create that atmosphere. While many industries are starting to slow down their hiring, ours continues to rebuild our workforce. The restaurant industry has well-paying jobs available at all experience levels for people of all backgrounds. And these jobs provide the skills needed to succeed in any career and in life,” said Korsmo.

The National Restaurant Association Research Group conducted the new survey of 4,200 restaurant operators from July 14 to August 5, 2022. Find a report of key findings here.

About the National Restaurant Association

Founded in 1919, the National Restaurant Association is the leading business association in the restaurant industry, which comprises nearly 1 million restaurants and food service establishments and a workforce of 14.5 million employees. Together with 52 State Associations, we are a network of professional organizations dedicated to serving every restaurant through advocacy, education and food safety. We sponsored the largest fair in the sector (National Restaurant Association Show); leading food safety training and certification program (ServSafe); unique career-building high school program (ProStart by NRAEF). For more information, visit Restaurant.org and find @WeRRestaurants on Twitter, Facebook and YouTube.

SOURCE National Restaurant Association

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